Refund and Complaints Policy
We want every order to be right. If there's an issue with your order, contact us as soon as possible, ideally at the point of collection so we can fix it on the spot.
Order issues
If your order is wrong, missing an item, or not prepared correctly, let us know immediately by calling 01924 939374 or speaking to a member of staff at Seoul Krispy, 70 Commercial Street, Batley WF17 5DS. We will remake the item or offer a refund for the affected item.
Quality and food safety concerns
Please check your order at the point of collection. If there is a quality issue, such as the food being undercooked, cold, or not matching the description, tell us straight away so we can put it right or issue a refund. Due to food safety, we cannot accept returned food once it has left the premises.
Allergen concerns
If you have an allergy or dietary requirement, please inform us before ordering. Contact us on 01924 939374 for full allergen information on any item.
Cancellations
Orders can be cancelled free of charge before preparation begins. Once your order has entered preparation, it cannot be cancelled or refunded, since the food has already been made.
How to raise a complaint
Call us on 01924 939374, or speak to a member of staff at Seoul Krispy, 70 Commercial Street, Batley WF17 5DS. We aim to resolve all complaints within 24 hours.
