Privacy Policy

Introduction

We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you order food through our online platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you place an order with us, we collect the following information:

• Personal details including your name, email address, and phone number
• Delivery address and any special delivery instructions
• Payment information processed securely through our payment provider
• Order history, food preferences, and dietary requirements
• Device information, IP address, and browsing data through cookies
• Allergen information and special dietary needs you provide

How We Use Your Information

We use your personal information for the following purposes:

• Processing and delivering your food orders accurately and safely
• Communicating with you about your orders, delivery status, and any issues
• Managing allergen information and dietary requirements to ensure food safety
• Improving our menu, service quality, and customer experience
• Sending promotional offers and updates if you have opted in to marketing

Legal Basis for Processing

Under UK GDPR, we process your personal data based on: contract performance (to fulfill your food orders), legitimate interests (to improve our services and prevent fraud), legal obligation (to comply with food safety and tax regulations), and consent (for marketing communications). You have the right to withdraw consent at any time.

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Delivery partners to fulfill your orders and provide delivery services
• Payment processors to handle secure transactions
• Technology service providers who help us operate our platform
• Law enforcement or regulatory authorities when legally required

Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are necessary for the website to function. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. All payment transactions are encrypted using SSL technology. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Order information is kept for accounting and legal compliance purposes for up to 7 years. Marketing data is retained until you withdraw consent. You can request deletion of your data at any time, subject to legal obligations.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access your personal information and obtain a copy
• Right to rectification of inaccurate or incomplete data
• Right to erasure (right to be forgotten) in certain circumstances
• Right to restrict or object to processing of your data
• Right to data portability to transfer your data to another service
• Right to lodge a complaint with the Information Commissioner's Office (ICO)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the last updated date. We encourage you to review this policy periodically.